Key points
- Make incident reporting simple enough for low-stress and high-stress moments.
- Capture the facts: type, severity, description, time, location if available, and evidence.
- Preserve original device timestamps.
- Allow supervisor response notes without changing original evidence.
Keep the first report simple
A field incident form should not read like a legal questionnaire. Staff need clear fields: incident type, severity, short description, optional photo, optional voice note, and location if available.
The first goal is to capture what happened before details are forgotten.
Separate evidence from response
The original incident record should remain append-only after sync. Supervisors can add notes and resolution updates, but the original field evidence should not be overwritten.
This protects the credibility of the record during audits or management review.
Use responsible access
Not everyone needs to view sensitive incident media. Access should be role-based, justified where necessary, and logged.
Travo is designed around this principle: document work events without turning field safety into personal surveillance.
Frequently asked questions
Should every incident include a photo?
No. Photos can help, but safety and dignity come first. Text or voice notes may be enough depending on the incident.
Can supervisors edit incident reports?
Supervisors should add response notes or classifications, but the original staff-submitted incident evidence should remain preserved.